Privacy Policy and SMS Messaging Terms & Conditions

4639 Williams LLC dba Benbrook Apartments (“Benbrook Apartments,” “we,” “us,” or “our”) owns and operates the residential apartment community located at 4631, 4633, 4635, 4637, and 4639 Williams Road, Benbrook, Texas. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website (https://benbrookapartments.com), submit our contact form, call our office, or communicate with us by text message (SMS).

1. Information We Collect

We collect information you choose to provide to us, including:

• Your name, phone number, and email address
• The content of your inquiries, messages, and maintenance or service requests
• Information related to rental inquiries, your lease, or your residency at the community

2. How We Use Your Information

We use your information only to:

• Respond to rental inquiries and provide community information
• Provide resident service and support, including maintenance and service requests
• Send conversational text messages you have agreed to receive
• Operate and manage the community and comply with legal obligations

3. Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share limited information with service providers who help us operate the community and our communications (for example, our phone and messaging provider or property management software), solely to provide those services to us, or when required by law. These providers may not use your information for any other purpose.

4. Cookies, Analytics and Embedded Content

Our website uses Google Analytics and Google Ads conversion measurement to understand how visitors find and use the site and whether our advertising leads to tour requests. These Google services use cookies and similar technologies to collect information such as the pages you visit, the links you click (for example, our phone number or the Apply button), your browser and device type, your general location (such as city), and the website or ad that brought you here. We do not send Google the name, email address, phone number or anything else you type into our forms. We have turned off Google’s advertising personalization features for our website.

Our maps are provided by Google Maps, and video tours are provided by YouTube (a Google service); a video loads from YouTube only when you press play. If you choose to book a tour through our online calendar, that booking page is provided by Google Calendar. Google’s use of this information is governed by the Google Privacy Policy; see also how Google uses information from sites that use its services.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on. Blocking cookies does not prevent you from using our website or sending a tour request.

5. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We keep personal information only as long as needed for the purposes described in this policy or as required by law.

6. Your Choices

You may opt out of text messages at any time by replying STOP. To request access to, correction of, or deletion of your personal information, contact us at info@benbrookapartments.com.

7. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Benbrook Apartments Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you received messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@benbrookapartments.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this page.

10. Contact Us

4639 Williams LLC dba Benbrook Apartments
4631, 4633, 4635, 4637, and 4639 Williams Road, Benbrook, Texas
Phone: 817-527-8982
Email: info@benbrookapartments.com
Mail: PO Box 162624, Austin, TX 78716